Job Title: Customer Service Representative
Location: Carson, CA
Pay Rate: $17.50 per hour
Schedule: Monday to Friday, 7:00 AM - 3:30 PM

Job Description:
We are looking for a dedicated and friendly Customer Service Representative to join our team in Carson. As a Customer Service Rep, you will be the first point of contact for our customers, providing exceptional service and ensuring a positive experience with every interaction. You will handle inquiries, resolve issues, and support customer needs in a professional and timely manner.

Responsibilities:

• Answer customer inquiries via phone, email, and live chat, ensuring all interactions are handled in a professional, courteous, and timely manner.

• Assist customers with order status, product information, returns, and other service-related questions.

• Process and track orders, returns, and exchanges, ensuring accuracy and timely resolution.

• Maintain a deep understanding of our products and services to assist customers effectively.

• Resolve customer complaints or concerns with a focus on problem-solving and customer satisfaction.

• Update customer records and documentation in our CRM system.

• Collaborate with team members to improve customer service processes and enhance the customer experience.

• Other administrative tasks as assigned.

Requirements:

• High school diploma or equivalent.

• Previous customer service experience preferred, but not required.

• Excellent communication skills, both written and verbal.

• Ability to handle high volumes of calls and customer inquiries.

• Strong problem-solving skills and attention to detail.

• Friendly, empathetic, and patient attitude.

• Ability to work independently and as part of a team.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic computer skills.