Job Title: Customer Service Representative

Job Summary:
We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the primary point of contact for our customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate is a strong communicator, problem-solver, and committed to delivering exceptional service.

Key Responsibilities:

1. Customer Interaction:

   • Respond to customer inquiries via phone, email, chat, or in-person promptly and professionally.
   • Provide accurate information about products, services, and policies.
   • Address customer complaints, concerns, or issues and provide timely resolutions.

2. Problem Solving:

   • Troubleshoot customer problems and escalate complex issues to appropriate departments when necessary.
   • Follow up to ensure customer satisfaction and issue resolution.

3. Documentation:

   • Record and maintain detailed and accurate records of customer interactions in the company's database.
   • Update customer profiles and track service requests for follow-up.

4. Customer Retention:

   • Identify opportunities to enhance customer relationships and promote loyalty programs or additional services.
   • Handle customer feedback professionally and suggest process improvements to enhance service quality.

5. Team Collaboration:

   • Work closely with other departments, such as sales, technical support, or logistics, to resolve customer issues.
   • Participate in team meetings and training sessions to stay updated on products and policies.
   • 
     
   • #Chulavistabranchca