The coordinator has primary responsibility for customer and technician communication, keeping current with the job status and communicating this status to the customer daily


Schedule: Monday - Friday 6am-4pm Saturdays (depending on workload) from 7AM-11AM

Essential duties and responsibilities include the following. Other duties may be assigned.

• Reviews work in process, updating changes as they occur.
• Maintains and expedites work orders and coordinates workflow.
• Communicate work order status with the Customer Service Communicator
• Responds to requests for service and assistance; meets commitments.
• Work with customers in a professional manner ensuring their needs are met and obtain a positive NPS score_
• Demonstrate professional communication with internal customers_
• Order Caterpillar parts per customer job.
• Actively quotes and sources pats from external vendors
• Manage and analyze WIP (work in progress) process and repot Identify whether it's a warranty issue or involve another department/outside vendor to do repairs or additional upgrades.
• Provide customer with Time & Material estimates as needed.
• Authorize technicians to purchase pans from outside vendors with or without a Quinn P_O
• Responsible for obtaining method of payment including cash transactions.
• Maintenance of work orders and invoicing, meeting benchmarks of Last day of labor to Invoice and WIP turns.
• Manage work order collection issues and proactive responses to prevent write-offs_
• Possess a general Machine and Wed Shop Product Support knowledge.
• Support all branches for service requirements as required
• Perform other duties as assigned by management and may be assigned to provide services outside of normal working hours during the week or on the weekend when unexpected needs surface.
• A fit with Quinn Company's performance driven culture and values of Integrity, Teamwork, Respect, Quality and Service-

  • Coordinates dispatch of field or shop technicians to work locations.
    
    Requirements: Must be able to pass a background, drug screen, and E-Verify.