The main duty of this position is to work with patient to resolve health insurance claims with multiple payers, receive payments or process collections.

Responsibilities:

Send monthly statements to patients.

Assist patients with questions about their bills.

Create and implement payment arrangements.

Handle incoming phone calls regarding patient accounts.

Process payments, including credit card transactions and setting up payment plans.

Maintain accurate records of payments and refunds.

Assist in resolving billing errors and discrepancies.

Coordinate with collection agencies as necessary.

Provide regular updates and recommendations to management.

Complete tasks as assigned by your supervisor/manager.

Requirements:

High school diploma or equivalent.

Health insurance knowledge and medical billing preferred.

Proficient computer knowledge.

Proficient phone skills.

Strong organizational skills.

Attention to detail.

Ability to handle sensitive information with confidentiality.

Adapt to a fast-paced work environment and shifting priorities.

Knowledge of state laws related to collections is preferred.