The Customer Service Representative is responsible for providing superior service to customers. This includes responding to customer inquiries regarding product availability, managing projects and accounts, pricing, freight rates, allocations, delivery dates, receiving new orders, and monitoring the status of current orders. Additionally, the Customer Service Representative is responsible for resolving questions and requests for billing adjustments. PRINCIPLE ACCOUNTABILITIES: · Receive, process, and track assigned orders through to scheduling. Consult with various internal departments to ensure order completeness, on-time delivery and accurate invoicing. · Communicate significant information regarding customer accounts/orders to appropriate internal departments including ensuring Sales Representatives are informed of pertinent activity regarding individual accounts. · Coordinate customer requests for product specifications, availability, shipping, quotations and estimates, samples. · Serve as a link between the customer and the design, sales and production teams to meet customer requirements including scheduling production, securing delivery dates, addressing order changes, and resolving complaints. · Maintain organized customer files. · Investigate and resolve customer complaints including billing issues and escalates to manager or appropriate internal departments when needed. · Manage on-hand inventory levels and reconcile to customer orders, forecast and just-in-time schedules; this includes taking physical inventory at month end. BASIC REQUIREMENTS: Must have prior experience in the Corrugated Packaging Industry · Education equivalent to high school diploma required. · Two (2) years’ previous work experience in a customer service role with experience handling customer orders on an order entry system and maintaining / building strong positive customer business relationships.