Partners Personnel

CSR/ Shipping and rec clerk

Woodridge, IL
Crest Hill IL 3121
$19.51/hour
Whse/mfg/production
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This position is responsible for, but not limited to, the following: • Apply the APL Logistics Continuous Improvement (ACI) Model for operational efficiency to improve business process, increase proficiency and increase efficiency through waste elimination. • Apply the 5S Lean methodology to sustain a safe, clean and orderly facility. • Position requires the incumbent's performance to meet and occasionally exceed standards as set by the company for safety, quality, productivity and customer services. • Resolves difficult customer problems. Maintains a good working relationship with customers. Reports all customer feedback and assists the other customer service reps in resolving customer problems. • Participates in the training of new hires. Provides training for new hires and provides input on performance levels of CSR I's. Assists with the Customer Service Rep III's duties. • Process & input all customer orders. Generate all related paperwork and necessary information required for customer work orders, checking all orders for special requests and post-inventory records. Follows up with other departments to ensure the service standards are being met. • Maintains metrics, records & reports as required. Ensures that inventory records are current and accurate. Prepares and maintains other records as required. • Processes adjustments & produces invoices. Assures proper invoicing of accounts by verifying computer-generated invoices. • Participates in Inventory Control. Arranges cycle counts and physical inventories and verifies quantities. • Acts as liaison between warehouse personnel and customer. Resolves problems as they occur and ensures that accurate and complete information is conveyed to all concerned. • Must comply with written policies as set forth in the company Code of Conduct, Dress Code policy, Attendance program and associate handbook. Qualifications: • High School diploma or equivalent required; some college preferred • Minimum of two (2) years customer service, inventory control, or accounting experience required. • Knowledge of distribution and logistics preferred but not required Additional Knowledge, Skills & Abilities • Must have good communication and interpersonal skills • Must be proficient in data entry • Spreadsheet skills preferred • Ability to read and comprehend basic instructions, to interpret documents such as safety rules, operating and maintenance instructions and procedures • Ability to write legibly • Must have good math skills • Ability to make decisions on customer acceptance based on past experience and fitness for use • Teamwork - showing a commitment to teamwork and collaboration. • Respect - extending dignity and respect to all people. • Integrity - fostering trust and a positive work environment. • Innovation - bringing creativity to the workplace. • Customer Focus - achieving Company, department, and personal goals through a strong customer focus

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(815) 306-8296
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Crest Hill, IL
joliet@partnerspersonnel.com

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