Job Summary: The Front Desk Clerk serves as the first point of contact for guests and visitors, providing exceptional customer service and administrative support. This role is essential for ensuring a welcoming atmosphere and efficient front desk operations.

Key Responsibilities:

1. Guest Reception:

   • Greet guests warmly and assist with check-in and check-out procedures.
   • Provide information about hotel amenities, local attractions, and services.

2. Administrative Duties:

   • Manage phone calls, emails, and reservations efficiently.
   • Maintain accurate records of guest information and payments.

3. Customer Service:

   • Address guest inquiries and resolve any issues or complaints promptly.
   • Ensure a high level of customer satisfaction through friendly and professional service.

4. Facility Management:

   • Monitor and maintain cleanliness and organization of the front desk area.
   • Coordinate with housekeeping and maintenance staff to ensure guest needs are met.

5. Security and Compliance:

   • Ensure compliance with safety and security protocols.
   • Handle confidential information with discretion and care.

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