Job Title: Customer Service Representative

Shift: 1st (9:00AM-5:00PM)

Pay: $16

Responsibilities:

- Provide exceptional customer service by promptly and courteously responding to customer inquiries and resolving issues

- Handle a high volume of incoming calls and emails from customers

- Listen attentively to customer concerns and provide appropriate solutions or escalate to the appropriate department

- Maintain accurate and detailed customer records in the company database

- Process orders, returns, and exchanges in a timely manner

- Collaborate with other team members to ensure customer satisfaction

- Stay up-to-date on product knowledge to effectively assist customers

Qualifications:

- Previous customer service experience is a plus

- Excellent verbal and written communication skills

- Strong problem-solving and decision-making abilities

- Ability to work well in a fast-paced environment

- Proficient in using computer systems and software applications

- Ability to multitask and prioritize tasks effectively

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