Job Title: Wave Planner

Pay Rate: $17.50/hr

Schedule: 2/3/2 schedule 5PM-530AM

Roles & Responsibilities:

• Work well independently and as a Team (Both Roles) 
• Self-starter/Driver to help stay ahead of the carrier cut offs (Both Roles) 
• Attention to detail (Both Roles) 
• Wave in a manner that tasks are completed in the correct priority sequence and users do not run out of work 
• Wave at order cut off times to ensure we process all orders for that day 
• Review the error queue and address issues accordingly 
• Stock Order and Breakdowns cannot be mixed in the same wave 

• Stock orders are class 4 
• Breakdown orders are classes 1, 2, and 3 

• Domestic and International orders cannot be mixed in the same wave 

• Domestic orders are category D 
• International orders are category E 
• Canada orders are considered domestic, they are classified under category D.
  Canada orders are waved separately.

• Follow up on shortage waves/outstanding tasks so that orders meet carrier pick up time 
• Critical Thinking 

• Control throughout by allocating resources as needed to different zones or notifying a supervisor to move resources
• 
  
• Proper utilization of labor 

• Managing tasks/work so that the carrier pick-up times are met 
• Facilitating work in all zones so that orders for a specific carrier are done at the same time
  (it is not efficient to have a large volume of orders ½ done or a carrier ¾ done)
• If there is not enough work, knowing when to assign tasks for later priorities 
• Monitoring User Activity 
• If users are not moving quickly on tasks, depending on the carrier, those tasks may need to be reassigned 
• If tasks are assigned by mistake to folks that are not here or have left for the day, they will need to be reassigned. 
• Spread orders with large number of tasks across multiple users

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