Partners Personnel

CUSTOMER SERVICE REPRESENTATIVE

Ontario, CA
Ontario (Grove) CA 3137
$21.00/hour
Clerical/CSR/Admin
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Partners Personnel in Ontario CA is Urgently Hiring  for an customer service rep for manufacturer for frozen novelty treats in Ontario. 


Job Title: Customer Service Representative 


Pay Rate: $21.00 per hour. 


Schedule: Mon–Fri 7:30am to 4:30pm MUST BE FLEXIBLE WITH OVER TIME 



Job Duties/Responsibilities-


•    Process customer orders and the reporting of relevant data to 3PL providers.

•    Coordinates with customer regarding order status, ship dates, prices, availability, back orders

•    Gathers and reviews all the necessary order entry specifications and details so the order can be delivered per the customer's request.

•    Resolves product or service problems by clarifying customer complaints.

•    Respond to incoming calls, emails, and other messages from customers.

•    Interacts with clients who are not satisfied, putting service and communication techniques into practice, and resolving any conflicts professionally and answering inquiries respectfully.

•    Determines root cause of service complaints; identifies best case solution; expedites correction or adjustment; follows up to ensure a proper resolution for customer.

•    Analyzes sales reports and client account information to gain insight into the best way to provide service for specific clients, then explains this information to sales associates.

•    Ensures that all products are transferred and delivered to the designated location as requested.

•    Review availability of items to be shipped by checking inventory records or conducting a spot inventory of required product.

•    Identifies and reports slow moving product.

•    Ensures that all necessary reports and forms are filled out and submitted in a timely manner.

•    Communicating and coordinating with supervisor, as necessary

•    Follows Good Manufacturing Practices.

•    Maintains a clean, sanitary and safe work area.

•    Keeps Manager and Supervisor informed as to the status of Finished Goods Inventory and reports any discrepancies.

•    Attends all company training sessions.

•    Other duties as assigned.



Requirements:

•    Strong communication skills

•    Ability to successfully multi-task in a fast-paced work environment

•    Consistent professionalism with others in a high-demand work environment

•    Ability to meet department deadlines as established by management.

•    Computer and data-application skills (1-year SAP experience preferred)

•    Ability to successfully operate with limited direction.

•    A minimum of two years’ experience as a warehouse team member

•    Responsible, dependable, conscientious, alert, and safety minded.

•    Good math skills, required.

•    Excellent attendance and safety record

•    Bilingual English/Spanish is a plus.

•    Able to meet physical demands in work environment as generally described below.



EDUCATION and/or EXPERIENCE 

High School Diploma or General Education Degree (GED) required with a minimum of 3 years of experience in Inventory/Warehouse related experience and/or advanced training or any equivalent combination of education and experience.

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(909) 937-1083
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Ontario, CA
ontario@partnerspersonnel.com

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