Partners Personnel

Dispatcher

Dispatcher

Conyers 3135

Lithonia GA US

Job location

Lithonia GA US

BranchConyers 3135
Pay Rate$17.00/hour
CategoryClerical/CSR/Admin

Job Description

We’re excited to be named SIA’s fastest-growing industrial staffing firm in the U.S. and a Best Staffing Firm to Work For! We take pride in the company culture we’ve built helping over 19,000 associates find great jobs with great companies. Keep reading to learn more about our amazing company culture and these outstanding opportunities! 


Shift Schedule: 8:00 AM until 6 PM from Monday until Friday

Pay: $17.00 per hour


Job Purpose:

To serve as the intermediary between the Installation teams, CSR/Retail team, and Warehouse team to ensure efficient and accurate processing of allocations, routing, coding, and billing; as well as maintaining our strict customer service, production, and quality standards by increasing transparency throughout all operations and providing actionable data to management to drive accountability.

Performance Measurements:

  • Data Entry Accuracy
  • Single Stop Order %
  • Service Stop Order %
  • Routing Efficiency
  • KPI Completion

Key Duties/Responsibilities:

  • Manage the load board daily to maximize production by:
    • Communicating with Purchasing to complete receiving
    • Communicating with Customer Service on backorders and credit holds
    • Communicating capacity needs/requirements to Customer 
    • Distributing final manifest by 2pm each day
  • Import and Utilize DispatchTrack to route deliveries
  • Manage pick ticket and manifest paperwork - coordinate with the warehouse team to ensure product is pulled for the appropriate day
  • Monitor installer routes throughout the day by:
    • Communicating issues to the CSR/Retail teams.
    • Approving installer stop completion based on live feedback and photographic evidence
    • Properly coding pick tickets 
  • Compile issues lists from billing and share with Company Management 
  • Bill pick tickets in P21 as coding is completed – Reach out for any information needed to complete coding/billing
  • Compile daily comeback lists and provide it to Company Management. 
  • Assist Purchasing with daily receiving (as needed)
  • Provide a high level of service to our customers by trouble shooting issues and proactively communicating with the appropriate parties to prevent them from occurring in the field
  • Other special projects and responsibilities as assigned by Management

Skills/Qualifications:

  • High school diploma or equivalency required
  • Minimum of 3 years experience in a related field is preferred
  • Strong oral (speaking, listening, interpretation) and written communication skills
  • Passion for customer service
  • Ability to understand and utilize metrics to manage resources
  • Demonstrated history of delivering results in cross functional environments 
  • Organized, disciplined and accountable for results
  • Self-motivated, with ability to work well in a team environment
  • Proficient with Microsoft Office specifically Microsoft Excel and Outlook Software

Physical Activities and Requirements of this Position: 

  • Repetitive Motion: Moderate
  • Talking: Substantial amounts of interaction with employees and customers.  
  • Average Visual Abilities: Must be able to read computer screens and spreadsheets
  • Average Hearing: Must be able to effectively communicate orally with customers and employees
  • Physical Strength: N/A

Working Conditions:  No hazardous or significantly unpleasant conditions.

Mental Activities and Requirements of this Position:

  • Reasoning Ability: Substantial
  • Mathematics Ability: Ability to perform basic mathematics
  • Language Ability: English

INTENT AND FUNCTION OF JOB DESCRIPTIONS

Job descriptions assist organization in ensuring that the hiring process is fairly administered and that qualified employees are selected.  They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions.  Well-constructed job descriptions are an integral part of any effective compensation system.

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included.  Peripheral task, only incidentally related to each position, have been excluded.   Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions.  In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive.  Supervisors as deemed appropriate may assign additional functions and requirements.

In accordance with the Americans with Disabilities Act, it is possible that requirements will be modified to reasonably accommodate disabled individuals.   However, no accommodations will be made which may pose serious health and safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended as and do not create employment contracts.   The organization maintains its status as an at will employer.  Employees can be terminated for any reason not prohibited by law.




Apply today and join our team!


#ConyersBranchCA

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REF ID
c222_236_14942161

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