Partners Personnel Role plays with the team to ensure product knowledge and build abilities to consult customers during phone conversations

Communicate & provide professional customer service for internal & external customers

Communicate & train employees on any updates or changes in policies & procedures

Review and respond to Quality Assurance reports to mentor team members

Conduct daily team huddles to ensure that team members are provided with any process changes and/or updated information

Monitor team members to make certain that policies and procedures are being adhered to for the different services

Develop the team to ensure the delivery of consistent information and superior customer experience

Communicate information from management to the team and vice versa

Work closely with team members to solve customer problems

Understand agent’s problems and weaknesses and address them