Partners Personnel

Customer Service Associate

Customer Service Associate

Irvine - Clerical 3069

San Diego CA US

Job location

San Diego CA US

Phone(949) 851-0111
BranchIrvine - Clerical 3069

Job Description

Key Responsibilities:

  1. Customer Support:

    • Provide excellent customer service by promptly responding to customer inquiries, concerns, and requests through various communication channels (phone, email, chat).
    • Assist customers in navigating our aftermarket support services and products, ensuring a positive experience.
  2. Data Entry:

    • Accurately and efficiently enter and manage customer data, service requests, and product information in our database systems.
    • Maintain records of customer interactions and transactions for reference and analysis.
  3. Issue Resolution:

    • Identify and address customer issues or concerns, including product returns, warranty claims, and service requests.
    • Collaborate with other departments to ensure timely resolution and follow-up.
  4. Product Knowledge:

    • Maintain a comprehensive understanding of [Company Name] aftermarket products, services, and warranties.
    • Educate customers on available options and ensure they have the information needed to make informed decisions.
  5. Quality Assurance:

    • Ensure that all customer interactions align with company policies and provide consistent, high-quality service.
    • Continuously seek opportunities to improve customer service processes.


  • High school diploma or equivalent (associate or bachelor's degree a plus).
  • Proven experience in data entry and customer service roles.
  • Strong data entry and computer skills, with proficiency in Microsoft Office and data management software.
  • Excellent verbal and written communication skills.
  • Ability to effectively and empathetically communicate with customers.
  • Problem-solving skills and a proactive approach to addressing customer concerns.
  • Detail-oriented, with strong organizational skills.
  • Adaptability to a hybrid work environment.

Pay Rate: $23 per hour 

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