Customer Service Associate
Irvine - Clerical 3069
San Diego CA US
San Diego CA US
|Branch||Irvine - Clerical 3069|
- Provide excellent customer service by promptly responding to customer inquiries, concerns, and requests through various communication channels (phone, email, chat).
- Assist customers in navigating our aftermarket support services and products, ensuring a positive experience.
- Accurately and efficiently enter and manage customer data, service requests, and product information in our database systems.
- Maintain records of customer interactions and transactions for reference and analysis.
- Identify and address customer issues or concerns, including product returns, warranty claims, and service requests.
- Collaborate with other departments to ensure timely resolution and follow-up.
- Maintain a comprehensive understanding of [Company Name] aftermarket products, services, and warranties.
- Educate customers on available options and ensure they have the information needed to make informed decisions.
- Ensure that all customer interactions align with company policies and provide consistent, high-quality service.
- Continuously seek opportunities to improve customer service processes.
- High school diploma or equivalent (associate or bachelor's degree a plus).
- Proven experience in data entry and customer service roles.
- Strong data entry and computer skills, with proficiency in Microsoft Office and data management software.
- Excellent verbal and written communication skills.
- Ability to effectively and empathetically communicate with customers.
- Problem-solving skills and a proactive approach to addressing customer concerns.
- Detail-oriented, with strong organizational skills.
- Adaptability to a hybrid work environment.
Pay Rate: $23 per hour