• Multiple Positions available 
• Customer Service Representative - State Assistance Help Line
• Hours:  9:30-6 with a 30 minute lunch
• Salary Rate:  $17.07 an hour
• Temporary and Temp to Hire Roles Available - ONSITE ONLY!!

Send resumes to PartnersPro@partners.us or Select Branch Clerical EOTM #  3126 - to fast track your candidacy. 

Join a great supportive team and organization's call center team.  This team supports a state medical card program.  You will be answering inbound calls on questions on the application process, updates on approval status, and renewals.   As a medical program, you will have the support of an approved script and answers.  There are people to assist if there is a question that is outside the script.  Work in beautiful offices and larger cubicle for a call center with windows. 

What you will be doing:

• Answering incoming calls with a detailed script to be able to service patients
• Will have up to 80-100 calls daily
• Calls average 6-7 minutes
• Need to stick to the approved script to be in compliance 
• Working within a team to support each other
• Be able to adhere to the 9:30-6p schedule.  End time is after the last call is answered in the queue. 
• 3 week period of classroom, working 1:1 with the trainer answering calls, working with a trainer available next to you
• Measured on quality and productivity 
• Calls are from patients and caregivers
• Need to be confidential with patient information

Experience: 

• 1 year of Call Center experience
• HSD or GED

Pre employment screening required by client prior to start date.