Partners Personnel is seeking a Customer Service Rep for a customs and promotional goods manufacturer in Milwaukee, WI. 

The customer service rep will liaison between customer and sales or production department. Receives customer inquiries concerning prospective, current, and past orders. Maintains daily update of production schedule and keeps customer informed about status of their job by performing the following duties personally. 

Location: Milwaukee, WI - close to Brown Deer 

Salary: $18 p/h - $20 p/h

Schedule: Monday through Thursday, 8:30 a.m. to 5:00 pm and Friday 8:30am to 4:00pm.

Essential Functions

• Communicates with online customers about order requirements and collects production specification for order.

• Fills out pre-production order specification form, detailing perimeters of job.

• Coordinates the handling of customer pre-press material and specifications to print or embroider job.

• Coordinates the preparation of all electronic written quotes and proposals.

• Maintains daily update of production schedule, noting any deviations.

• Handles all online inquiries for job status, estimates, orders, changes, and complaints.

• Keeps department managers informed about online job status and problems.

Requirements 

• Must have at least 1-3 years of industry related online / e-commerce customer service experience 

• Must be able to use Microsoft Office 

• Must have at least 1-3 years of online customer service experience 

• Must be able to work in an office environment (this positions is not Remote)