Partners Personnel

Customer Support Representative

Customer Support Representative

Clerical Division 3126

MARIETTA GA US

Job location

MARIETTA GA US

Phone(813) 445-8840
BranchClerical Division 3126
Pay Rate$18.50/hour
CategoryClerical/CSR/Admin

Job Description

Temp to Hire Position - 2 Positions available


JOB SUMMARY:

The purpose of this position is to Perform a variety of duties related to Customer Support by performing the following duties.  This is a Business to Business Customer Support Role.  Must have extreme attention and concern for detail as mistakes in orders are costly.  Works with a variety of departments with orders and customer resolution.  Customers are large enterprises ordering a product that is part of many consumer based goods. 



ESSENTIAL DUTIES & RESPONSIBILITIES:

  1. Receives orders from customers by phone, mail, fax, web, EDI and daily process orders to ensure prompt delivery. Entry of customer orders within 24 hours.
  2. Resolves customer’s inquires and complaints by checking on delivery dates, availability of product, shipping information etc. Coordinates with Sales, Planning and MFG to help resolve any issues from customers.
  3. Determines the in-house availability of products to fill orders or places orders with appropriate parties to ensure prompt delivery of products.
  4. Monitors the status of open orders, back orders, daily orders and purchase orders to ensure product is received on time to fill orders.
  5. Files and performs other general office work.
  6. Performs other position-related duties as assigned.
  7. Comply with Company’s Compliance Program Including Environmental, Quality, Health & Safety, and Confidential Information Management Guidelines

SUPERVISION AND SCOPE OF POSITION:

This job has no direct supervisory responsibilities.


QUALIFICATION AND REQUIREMENTS:

Education/Experience:  

High school diploma or general education degree (GED); and 2 years of related experience in Customer Service and/or training.

Must have the ability to read and write simple correspondence. Ability to add, subtract, multiply and divide. Knowledge of Microsoft Office basic functions.



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REF ID
c222_112_14769444
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