Partners Personnel

Customer Service Representative

Customer Service Representative

Pasadena (Houston) 3057

East Houston TX US

Job location

East Houston TX US

Phone832-678-5011
BranchPasadena (Houston) 3057
Pay Rate$17.50/hour
CategoryProfessional division

Job Description

Customer Service Representative

Pay is up to $18/Hr. DOE

This position interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Excellent communication abilities and data entry skills are essential for candidates.

Responsibilities and Duties:

  • Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied

  • Learn to identify customer needs or desires to recommend the appropriate product or service

  • Learn the software systems used by the company to be able to communicate effectively with incoming inquiries

  • Keep a record of incoming inquiries to be able to reference later

  • Be able to process orders, forms, applications, or requests

  • Work with colleagues when necessary to resolve customer complaints

  • Provide feedback to other departments to help improve sales, marketing, and business processes

  • Learn about the products inside and out to be able to answer any questions from customers

Skills and Qualifications

  • Communication skills like a pleasant demeanor and ability to work with multiple personalities

  • Attention to detail to be able to provide written communication to customers

  • Patience to be able to stay calm in an intense environment

  • Ability to multitask since some tasks will require a Customer Service Representative to communicate with multiple customers at one time 

  • Strong organizational skills

  • Adaptability and flexibility in order to deal with different customers and needs in a short period of time

#pasadenaCA

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REF ID
c222_112_14718825
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