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Job Title: Load Planner
Location: Fullerton, CA
Start Date:
Start Time: 9:00 AM
We're currently seeking a highly organized and detail-oriented Logistics Coordinator to join our team in Fullerton, CA.
Key Responsibilities:
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Tracking & Tracing: Monitor shipments in transit, update tracking systems, and proactively communicate status updates to clients.
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Data Entry: Accurately input shipment details, updates, and customer information into logistics management systems.
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Customer Service: Respond to client inquiries via phone, email, and chat regarding shipment statuses, delays, or issues.
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Issue Resolution: Investigate and resolve delivery discrepancies, delays, and customer complaints in a professional and timely manner.
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Carrier Communication: Coordinate with carriers and drivers to ensure timely pickups and deliveries.
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Documentation: Maintain accurate records of shipments, proof of deliveries, and service logs.
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Collaboration: Work closely with warehouse, dispatch, and sales teams to streamline logistics operations.
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Compliance: Ensure all shipment documentation follows company and regulatory requirements.
Requirements & Qualifications:
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Experience:
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Prior experience in logistics, supply chain, transportation, or customer service preferred.
Technical Skills:
Proficient in Microsoft Outlook and Excel.
Experience with logistics software such as TMS, WMS, or similar systems.
Accurate data entry skills.
Communication:
Strong verbal and written communication abilities.
Customer-focused approach with a professional demeanor.
Other Key Skills:
Attention to detail in documentation and tracking.
Strong problem-solving and troubleshooting abilities.
Ability to multitask in a fast-paced environment.
Team-oriented mindset and collaborative spirit.
Preferred Qualifications:
Experience in freight forwarding, trucking, or 3PL logistics.
Knowledge of shipping regulations and industry best practices.
Bilingual (English & Spanish) is a plus.