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Job Summary:
The E-Commerce Clerk is responsible for supporting daily online sales operations by managing product listings, processing orders, maintaining accurate inventory levels, and ensuring a smooth customer shopping experience. This role involves data entry, coordination with warehouse and customer service teams, and assisting with online promotions and merchandising to drive sales and customer satisfaction.
Key Responsibilities:
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Enter and update product information, descriptions, images, and pricing on e-commerce platforms.
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Process online orders accurately and ensure timely fulfillment and shipping.
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Monitor inventory levels and coordinate restocks or product updates as needed.
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Respond to customer inquiries regarding orders, returns, and product details.
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Assist with creating and maintaining online promotions, discounts, and featured products.
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Generate sales and inventory reports to support management decisions.
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Ensure all product listings meet brand standards and comply with company policies.
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Collaborate with marketing and operations teams to improve the online shopping experience.
Qualifications:
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High school diploma or equivalent; associate’s or bachelor’s degree preferred.
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1–2 years of experience in e-commerce, data entry, or administrative support.
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Strong attention to detail and organizational skills.
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Proficient in Microsoft Office and e-commerce platforms (e.g., Shopify, Amazon, eBay, WooCommerce).
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Excellent communication and time-management abilities